Reservation and Cancellation Policy
Here at Goulburn Valley Fly Fishing, we value every guest’s unique experiences and needs. We understand that things can sometimes change unexpectedly, and we have carefully designed our reservation and cancellation policy to consider this. Please read the policy thoroughly before finalising your booking. Special cancellation policies apply to our specialty trips to New Zealand and the USA, which are outlined below.
We recommend considering appropriate travel insurance for our trips to New Zealand, the USA (Montana-Idaho), and Argentina (Patagonia) for your peace of mind.
Local Guiding and Drift Boat Bookings
- Secure your booking with Visa/Master Card or EFT payment.
- $100 deposit required at the time of booking, with balance due at the beginning of the trip.
- Pay your balance in cash on the day of the trip to avail $50 discount per day.
Cancellation Policy In case of a cancellation:
- We’ll advertise your slot on our platforms in order to find a replacement.
- If a replacement is found, we can reschedule your booking or refund your deposit/payment in full.
- If no replacement is found, the balance of the trip price will be charged to your card on the day of the trip.
- No-shows or parties with less guests than booked, will be charged the full amount.
Fly Fishing Workshops
Due to heavily discounted rates, full payment is required at the time of booking.
Cancellation Policy In case of a cancellation:
- We’ll attempt to rebook your slot, provided other spots on the trip are filled.
- If we are able to rebook, your booking can be rescheduled without penalty.
- If the spot is not rebooked, your payment will be forfeited. No refunds will be issued.
New Zealand Trips
- 50% deposit required within three days of booking to secure your spot.
- Balance payment due by November 1st.
- Cancellations must be confirmed in writing.
Cancellation Policy In case of a cancellation:
- We’ll attempt to rebook your slot up until the day your trip begins.
- If we are able to rebook, a full refund will be issued.
- If we are unable to rebook, no refund will be given.
Montana/Idaho Trips
- 50% deposit at the time of booking, balance due by April 1.
- Full payment is required if booking after April 1.
Cancellation Policy In case of a cancellation:
- We’ll attempt to rebook your slot.
- If rebooked, payment will be refunded less a $250 AUD admin charge. This is only possible if all other spots are filled.
- If we are unable to rebook, you will forfeit your payment.
Cancellations are sometimes unavoidable, but please be aware we make no exceptions to our cancellation policy. However, we will do our best to find a replacement so we can offer a refund or reschedule the trip.
To book or for more info, call us on 03 5773 2513.
Further explanations can be found on our FAQ page.
Goulburn Valley Fly Fishing Team looks forward to providing you with an unforgettable experience!
**Note: We operate outdoors and do not offer rain checks or cancellations for poor weather. Weather in Melbourne may differ from that in Alexandra. If you have concerns, please reach out to us.
