Reservation and Cancellation Policy

 

As a small, specialised business, cancellations have a significant impact on us. They often occur at short notice and leave us unable to rebook the spots, which results in a loss of income not only to our business, but also to the guides we employ.

We ask that you carefully read our cancellation policy, as we strictly enforce it to protect both ourselves and our employees. Separate cancellation policies exist for our specialty trips including the USA and New Zealand; they can be found below.

We strongly urge you to consider taking out appropriate travel insurance to provide protection should you need to cancel one of our New Zealand, USA (Montana-Idaho) and Argentina (Patagonia) trips.

** see a further explanation in the footnote at the bottom of this page

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RESERVATION AND CANCELLATION POLICIES 

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DRIFT BOAT AND LOCAL GUIDING 

Please secure your reservation for local fly fishing services with a Visa/Master Card or E.F.T payment. A 50% deposit is taken at the time of booking. Full payment is to be made no later than on the day of the trip.

If paying by E.F.T. or a debit card, we require the provision of a valid credit card to be kept on file until full payment is taken.

Booking your trip confirms acceptance of our cancellation policy as outlined below.

In the event of your cancellation:

  • We will attempt to rebook the spots by advertising them on our website, via email and through social media.
  • If we are able to rebook the spots, your booking can either be moved to another suitable date, or your deposit/payment can be refunded in full.
  • If we are unable to rebook the spots, the balance of the trip price will be billed to your credit card on the day of the trip.
  • No-shows, parties arriving with less guests than booked, will be charged the full/quoted amount.

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FLY FISHING WORKSHOPS

Our workshops offer heavily discounted rates and as such we require full payment at the time of booking.

Booking your trip confirms acceptance of our cancellation policy as outlined below.

In the event of your cancellation:

  • We will attempt to rebook the spots by advertising them on our website, via email and through social media. This can only be done when the other spots on the trip have been filled.
  • If we are able to rebook the spots your booking can be moved to another date without penalty.
  • No refunds are given for cancelled workshop places.
  • If we are unable to rebook the spots, your payment will be forfeited.
  • Please be aware of this policy before booking your place.

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NEW ZEALAND TRIPS

A 50% deposit is due within three days of booking to secure your spot. No bookings are secured without receipt of a deposit.

Payments can be made by credit card or EFT. Credit card payments for all overseas trips attract a 1.5% surcharge. Payment via E.F.T. payments attract no additional fees.

If paying via E.F.T., a valid credit card must also be provided at the time of booking. The trip balance must be paid by no later than November 1st.

All cancellations must be received in writing via email, with a phone call to confirm that we have received it.

In the event of your cancellation:

  • We will attempt to rebook the spots by advertising them on our website, via email and through social media. We will do this right up until the day that your trip is scheduled to begin. This can only happen when the other spots on the trip have been filled.
  • If we are able to rebook the spot in this way, a full refund will be given.
  • If we are unable to rebook the spot, the balance of the trip will be charged to your card on the scheduled start day of your trip.
  • We strongly urge you to take out an appropriate level of travel insurance for your NZ trip before you book, so that you are covered in the unlikely event that you need to cancel.

Cancellations are only refundable if we can find a suitable replacement, which can only happen once the rest of the spots in your week are completely booked.

Payment of a deposit is acknowledgment that the trip participant has read, understood and accepted our Booking and Cancellation Policy as outlined above.

PLEASE NOTE – No refunds are available for unused portions of any package. All rates are subject to change without notice.


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MONTANA / IDAHO TRIPS

This trip requires a 50% deposit to be made at the time of booking, with the balance due no later than February 1 in the year of the trip. If booking after February 1, payment in full is required at the time of booking.

Payment is to be made to us in the A.U.D. dollar equivalent of the U.S.D. price, with the exact amount being determined by ANZ’s rate for purchasing foreign currency notes on the day of booking.

Payment can be made by either Credit Card or E.F.T.  Credit card payments for all overseas trips attract a 1.5% surcharge. Payment via E.F.T.payments attract no additional fees.

Cancellations for this trip are only refundable if we can find a suitable replacement, which can only happen once all other spots are booked.

All cancellations must be received in writing via email, with a phone call to ensure that we have received it.

In the event that you need to cancel the following will occur:

  • We will attempt to rebook the spots by advertising them on our website, via email and through social media.
  • If we are able to rebook the spots, your payment will be refunded less a $250 AUD administration charge. This can only happen when the other spots on the trip have been filled.
  • If we are unable to rebook the spots you will forfeit your payment.
  • We strongly urge you to take out an appropriate level of travel insurance for your U.S.A trip before you book, so that you are covered in the unlikely event that you need to cancel.

Payment of a deposit is acknowledgment that the trip participant has read, understood and accepted our Booking and Cancellation Policy outlined above.

PLEASE NOTE – No refunds are available for unused portions of any package. All rates are subject to change without notice.
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** FOOTNOTE

Fishing is an outdoor activity and we ask that you come prepared for the weather on the day of your booking. We do not issue rain checks / cancellations for inclement weather conditions.

Please note that bad weather in Melbourne does not necessarily equate to bad weather in Alexandra. Most cold fronts slip to the south of the Great Diving Range, leaving us with very different conditions to Melbourne.

Most cancellations could be avoided by simply phoning us. If we determine that the weather is a problem (lightning/flooding/other anomalies) and will not result in a successful day, we will offer you the opportunity to move your booking without penalty.

While we empathise with those with genuine reasons for cancelling (e.g. death in the family, illness, changing work commitments, car problems), we make no exceptions to our cancellation policy. However we will do everything we can to find a replacement booking so that we can provide a refund or deferment of your trip.

To book or for more information phone us on 03 5773 2513

Please see our FAQ page for further explanation.

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